bryldan

Didn't know that not having BD come to your door with an apology letter on a silver platter and having someone give you a foot massage while getting someone else to fix your computer was atrocious. They were doing the best they could while trying to deal with the panic and hundreds of complaints they were getting. I think…

http://www.computerworld.com/s/article/917...mp;pageNumber=1 "Vitor Souza, BitDefender's global marketing director, said that is what the company is trying to do. "We're really looking for a solution," he said in an interview today when asked whether BitDefender would compensate affected users, and if so, how. "Each case…

4 / 5 - PCWorld, Apr 1, 2007 - you forgot to mention that BTW reinstalled BD since Saturday evening and all is well, updated, run multiple scans and everything works fine. I also reinstalled Windows , well maybe because whenever I have an issue i prefer a clean install over a repair and because i have the system partition…

WOW they offered me a whole 6 months of free crappy service!!!!!!!!!! Sry that is NOT compensation for 3 days of work...... That is pretty insulting if you ask me.......

@BitDefender: What is the situation in regard to compensation? Your support rating on on websites is slowly lowering. http://www.pcworld.com/reviews/product/298...ivirus_v10.html Cast your vote now. I left them with a lovely review!!!!!!!!!! Still nothing back from customer service this is pathetic. I have not even dared…

I still waiting for BD response to my complain on the refund. Nearly 24 hours.. no response. No kidding. I even tried calling them to get me to talk to someone who can give me a refund THEY REFUSED. This issue over my fooking money better be resolved soon....

You make it sound like BD did this on purpose. Most of you are doing that & it is wrong. I am NOT saying they are not responsible. But the fact remains that a lot of you are coming off as if they did it on purpose. Had people NOT formatted & not set BD to auto delete, there would have been no files lost. They cannot…

I found the 2009patch here http://www.bitdefender.com/site/KnowledgeBase/consumer/#638 It seems to have restored my files even though there were errors during the install.Now I'm only left with non functioning BD update service.How to fix?Reinstall BD.Or should I run away as fast as possible? Edited: Off topic

Still not up and running. I am about to take my comp in if you guys do not pay for the repair a lawsuit will be forthcoming because the customer care i have received has been horrendous at best....

Got to love all the crybaby's. Lets see, when you buy a laptop there is A. another drive that has the original software or B. the directions says to make backups first thing when you buy your laptop. As far as running out and buying windows 7 thats on you. Why you didn't have backups of your $4500+ project. ROOKIE mistake.…

Calm down. No need to take your computer in. They are just going to have you format your hard drive and reinstall your OS. Save yourself the time and money and do that yourself. Get what you can off your drive if you have anything you want to save. Funny because to do this will still require money as i have said in this…

This is so annoying.... I talked to some tech guy he told me they would send a email even in the email it says that the steps that are posted on these forums for a fix with downloading that stupid patch does not work and guess what their reply was. Download that same thing THAT DOES NOT WORK FOR ME. Bad customer service…

Are you one of the ones who purchased windows 7 from digital river for $30. If so contact them to buy the disc for like 13 dollars and to get your cd-key. Yes i am and probably plan on doing that HOWEVER i really need my computer ASAP. If you know about digital rivers then you would also know that I am a studen which means…

That is correct. For an easier search look on the back of the laptop for a Service TAG or Model. That will help you find the specific drivers on the manufacturer's website faster. @nanny - can you please provide me with more details about what was happening with your computer ? @kevinh: you can download the ISO and burn it…

Does anyone know where i can get a download for win 7 home premium. This is one of the problems I have with having to reinstall windows. I built this computer last year and added vista as the OS. When win 7 came out i put the home premium on it however that did not have the options that I really needed to have so I used…

I would like a FULL refund PLUS any compensation for taking this computer to get it fixed or whatever costs associated with fixing my computer that was ruined by this horrible patch. I should not have to pay one single dime for the mistakes made by SLOPPY management.

Ok i went through all the same problems everyone else is sorta having. Of course got the bug they sent and started getting all the trojan reports and stuff. Restarted comp and then it tried to fix computer when I logged on I could not use any kind of 64 bit directory file. I tried to download the patch they gave and it…