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This was kind of personal support. Yes they solved the issue but the user consistently contacted them. Please correct me if I'm wrong, but you seem to be saying that Bitdefender should have solved this issue without my involvement. If so, please explain why you think that is a reasonable expectation. This is security…

You're right. There is no way, as far as I can tell, to force an update. That was poor wording on my part. What I meant is that they said to make sure that the latest update was downloaded. So when I booted the PC, I watched and made sure that an update was downloaded and shown in the event log. Then I rebooted the PC to…

This issue appears to be solved. Bitdefender support instructed me to download the latest update, which I did, and I can confirm that Borderlands now works. Bitdefender version is 1.0.21.1099 Update version is 7.53728. Signature number is 11594918.

Just a quick update here... Bitdefender support has been quite helpful. We've been exchanging emails daily for the past week. However, so far nothing that we've tried has fixed the issue. They did push out an exemption for Borderlands in a definition update late last week, but that also did not fix the problem (for me…

That is one issue with the contact page, but it is not the one being discussed here. The issue I encountered is that the form requires entry of a product key even though the Free Edition does not have a product key, thus it is currently impossible to open a ticket for the Free Edition in specific. I've noticed that when…

FYI, I contacted Bitdefender through another channel and am now receiving help from a support engineer. They confirmed that the contact form is broken and said that they are working on it. They also had me run a tool to capture diagnostic information about the issue with Borderlands, which I've now sent back to them. I'll…

I suppose you may write Free version as the license key for the email ticket since that is what shows when I list my products in MyBitdefender's page. Thanks for sharing this idea. However, I tried exactly this prior to posting here and it didn't work. It seems that the web form checks for the license key to be valid, and…

That excerpt you quoted says limited support, not no support. In the case of every other company I've dealt with, that means you can ask questions and they'll try to answer, but they aren't going to work very hard to fix any new/unique issues you may have found. All I'm trying to do is ask a question and so far I'm unable…

I tried submitting a ticket to customer care but was unable to do so. The problem is that the form requires me to enter a license key for the product, but the product is the Free Edition which as far as I can tell has no license key. I emailed the webmaster 5 days ago to point out this problem with the form but I've…

Thanks for your response. I did try exiting using the taskbar icon but it did not help.

OK, so 5 days have passed, I've received no response, and still I am unable to play Borderlands. Maybe my initial question was a bit too pointed... So let me try again. Here are some more general questions related my issue: 1) Are you aware of compatibility issues between Bitdefender Antivirus and videogames, and if so,…