chrisgraphics

They are to blame, but was the direct damage so great? BD didn't actually delete anything, unless you set the action instead of "move to quarantine" to "delete". In default mode, all it did was lock files in quarantine. System files, as well. The greatest mistake was restarting the computer with those files still locked.…

Yes, it's safe. The dodgy update was available for only 3 and a half hours on Saturday.

I would like people to own up when they commit a mistake. It is good that the team has acted even if they were late. I am keeping a close eye on the forums for the next few days. Then I will decide whether to continue using Bitdefender or not. I still trust the product and expect it to get better but I am not too sure…

I keep seeing complaints here that people lost data. Who lost data? What kind of data? The only type of affected files were executable binaries (dll's, exe's and so on). No documents or photos were touched. If anyone was "smart" enough to format their disk, then that's their own work, not BitDefender's. You can definitely…

I had to buy a brand new copy of Windows-7 64 bit (I previously had Windows Vista 64, which worked fine, until you ****** screwed up my computer) Since my computer was bought with Vista already installed, Best Buy said they would charge me to re-install the OS and I had to buy the disks, 200$ to pop a disk in a computer? I…

well at this point, i lost my entire weekend, a year of college work and photos, and cannot even boot my computer to access backup. now i have to buy windows 7 to repair this disatser, since vista recovery dvd cannot help me. this is not my fault; it is bitdefender's. so, two day's lost productivity, windows 7 upgrade,…

@Midnight Rain wow, i will have to spell this out for you because obviously once again you didn't "think before you type". Seems to be a common trend for you. So... You said that they have a solution to handle ALL (i will repeat it for you, ALL) the other problems. How are Bitdefender going to undelete files that their…

I know it sounds arrogant, but I just think there is a bit too much baby-crying from some people. I feel for the ones that aren't very much tech-oriented, but I cannot understand the ones that claim they had to reinstall the software on x computers. I mean, if you see the problem on 5 computers at the same time, shouldn't…

NO FUSS, huh, NO DAMAGE, huh, Well, I would advise you to read my post here. http://forum.bitdefender.com/index.php?sho...amp;#entry80688 This is absolute bullocks! I can't believe I just used a British term, but ######, this is pathetic. I'm still working on this, and have been for the past 3 hours. Think before you type.…

I got that warm and fuzzy feeling already I can't wait to open my present! I think another 3 computer license key would be good, that way we get a little something free and we could give it away to a new customer that would eventually renew their subscription. Sounds like a win win.... or customers could have a choice to…

word wouldn't spread that quick and it would only be for 64bit systems that we actually affected and could even be for a short time ensuring only people we came here to complain got it. People that were not affected wouldn't complain nor come here to vent. It's pointless thinking for bitdefender, they know better how to…

lol looks like the mod and tech support just split.Hmmm,wonderful. Mind you, it's 8:47 AM where their headquarters is situated. They have been working on this all night.

I don't want bitdefender's money - just that they have some courtesy for loyal customers that are running 64bit systems. Offer some type of extended subscription and an apology - it won't even cost them much to do that and would go a long way to give loyal customers such as myself a bit of satisfaction. It's would be smart…

And how are you going to prove that you got severely affected by BD? Because if they start offering compensation, anyone could just pop at their door claiming they, too, had to reinstall 100 PCs that day and would like some money for that.

@BD Team I think it would help if you pushed the message with the patch through the news channel service in BitDefender, as I'm not sure everyone reads this forum or even goes on the official website. Just my suggestion.

Yes, I updated and am rid of the FakeAlert.5 I try to restore from quarantine but it's alot of files and half of them are giving me the could not find file location message.So, I'm just going to wait for the patch and see if it will sort it out for me. BD staff plzz plzz test the patch before release. I am in the same…

Your argument suffers from many fallacies, the first of which is that of equivocation. A failed ISP is something almost expected and there are ways around that such as arranging face-to-face meetings or using the connection of a local coffee shop; this, on the other hand, is something completely unexpected from an…

I hate posting against you again. But you can :s Virgin Media for example http://allyours.virginmedia.com/html/legal...le/terms.html#n "a.any indirect loss or any loss which is not a reasonably foreseeable consequence..." In this case by BD it was foreseeable if they had carried out properly testing. If you look closely at…

I am angry about the problem caused by BD, but as far as I know it's still the best AV suite out there, despite the perhaps irredeemable issue today. If there were a better AV suite I'd switch to it, but Kaspersky is too memory hungry and Norton just ######, so I'll still use BD, but I will expect some compensation for my…

This resembles more and more a 2012 ******. People trying to warm each other up, others eating their fellows when running out of food, leaders rising. I'm sorry, I know this sounds wrong, but I just can't help seeing the funny side of this situation. I could definitely see a South Park or Simpsons episode only based on…

@ PJ In that case, I can only support your situation. We may have to agree, though, that your case may be an exception, where the loss is actually quantifiable. As my situation could be an exception as well, as I didn't have to reinstall anything. What can I say... BD should have used the news channel service, in my…

I am not a BD employee. Just like many others after this happened, this is my first visit on the BD forum, to check out the situation. I can agree that an e-mail would have been very nice. Or even a message through BD's news service, which could have splashed a warning message right in the bottom right corner of the screen…

Most people just got files in the quarantine. On Windows 64-bit. From BD 64-bit. During a few hours of a weekend day. When most of them were not even at work. BD updates, stops detecting false positives. People restore files from the quarantine - problem solved. I've had it, too. Back to normal, no fuss. What damage? What…