cpscheung

Strangely, I cannot see either of the two programs you identified in my Add/Remove Programs window. I think I know one of the two chinese characters (as I did try to install it over a year ago, but it didn't work & I thought I already uninstalled it). Are there other ways of revealing them and uninstalling them? What about…

Hi Cris, Here's the link for the file to be analysed: http://www.yousendit.com/download/MnFpak8rdzhqY3FGa1E9PQ Hope it works. Thanks again. Catherine Please open Recycle Bin on your Desktop and restore the 3 files. Please DON'T permanently delete them. We need them for analysis. Then find the one in Program Files, archive…

Thanks Cris, I followed your lead about System Volume Info, and seemed to have got rid of the Gen:Trojan.Heur.A423DCE978. I have also now installed IZArc for archiving. BUT earlier today I made the mistake of deleting the unispim30.msi from the 3 locations (including in Program Files) where it was detected, thinking that…

Thanks Cris, How do I put a file in a password-protected archive? Is yousendit.com a file-sharing server that I can use? Catherine Hello CPS, Please find this file: C:\Program Files\unispim30.msi put it in a password-protected archive, with the password infected, upload the archive on a file-sharing server and send me the…