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Good stuff Lisa. It seems your persistence in trying to troubleshoot this issue - despite your logs being deleted (just... wow) - has finally paid off. My overnight BD shutdown issues have been resolved since I reported in post #38. However, this "close the dialog box before the app will do anything else" issue that Lisa…

I'll probably actually make the switch to AVG this weekend. I just haven't had time to do it yet. After repairing several PCs for friends and colleagues plus a couple of personal unpleasant experiences, I am not a fan of AVG. I will put up with a few days of BD idiosyncrasies before I let any AVG product touch my PCs.

I just completed two chat sessions. In one, the rep told me to "Please be so kind and wait for my colleague's instructions , she will be able to respond to your question in the next hours, on the forum." When I told her I hoped that was the case as we've been waiting days for a response, she said "You will soon receive an…

I just completed two chat sessions. In one, the rep told me to "Please be so kind and wait for my colleague's instructions , she will be able to respond to your question in the next hours, on the forum." When I told her I hoped that was the case as we've been waiting days for a response, she said "You will soon receive an…

I echo Lisa's sentiments about the need for acknowledgement of the issue. Ignoring the issue for a day or two is simply poor form, but continuing to ignore the posters in this thread (read: the people who have purchased your product which in turn pays your salaries) for days on end, all of whom have all offered hard…

Thanks for all your work on this Invalid_key_queen. Per your request I did not alter any settings on any of my machines; they all stay on 24/7. Here's the summary from each this morning: "fileserver" XP Pro, SP2 BD AV 2009 this machine was rebooted yesterday, but no user was ever logged into the desktop on user login this…

Same here. As I stated in this post, the issue is replicating itself on multiple PCs, so I do not think it is a machine-specific or a compatibility issue - it's a BitDefender issue. I have another PC (not listed in the post linked above) running XP Home and BD AV 2008 which does not appear to be affected by this issue.…

I did as you stated in this post and this morning I awoke to find that STILL my BitDefender has turned off in the middle of the night. Same here. As I stated in this post, the issue is replicating itself on multiple PCs, so I do not think it is a machine-specific or a compatibility issue - it's a BitDefender issue.

- on what operating system are you running BitDefender? - did you have this issue immediately after installing the software or after a certain time since installing? - what other security software is installed on the system and what did you have before installing BitDefender? I have this same problem on multiple machines:…