cynergy

Thanks, Gary. I'll try this. Thanks for your suggestion. I found this link: Bit Defender Phone Support Even if my country is not listed here, I'm happy to have found this page. I guess I'll just call the Worldwide contact and pray that the long distance charges won't cost an arm and a leg. :-)

Thanks, Gary. I'll try this.

Look in the BD About window as explained in this pinned topic. You will find contact phone numbers there. Regards, Thanks for the reply, Sir. Unfortunately, I am not in the US or Canada.

Cristi, I already did all that. But still nothing changes. Added the networks into the whitelist, etc... I've been playing around with the Bit Defender for a lot of time now. Here's some questions I hope you can answer for me: 1. When I go to a website (example: www.google.com) and my Laptop sends out a DNS Request, what…

I almost forgot, these are the previous ticket numbers about the exact same problem and exact same devices: 201007061007197 201007081010881 201008041002313 201111151023631 On all of them, it was resolved by resetting the Firewall Rules, uninstalling/re-installing the software and upgrading to the latest version. But no one…

This is the Topology for the Office Network. This is where I have problems with the Laptop with the Bit Defender Firewall turned on. NOTE: I experience problems when the Bit Defender Firewall is turned on and I am connected via Wireless Connections. I do NOT experience the problem when the Bit Defender Firewall is turned…

I would like to add this: When the Bit Defender Firewall is turned on, Wireshark Sniffer Trace does not see any packet leaving the Wireless NIC. For more information about Wireshark and what it can do, please check this link: Wireshark Information Let me emphasize, this does NOT happen when I am in 1 Flat Network bordered…

Hi. Thanks for the reply. I already did what you said. Please attached screenshots for my firewall settings. These are what I've done so far: 1. Uninstalled then re-installed the product. 2. Reset the Firewall rules. 3. Manually created the firewall settings. What am I missing? Let me repeat, this problem ONLY happens when…