data-lab

Hello, I will contact you on Monday (September 9, 2013), at 11.00 AM GMT +3. Just make sure to have your email open at that time, as I will need the credentials. Thank you so much for your cooperation! OK. Thank you so much.

Hello, We are unable to reproduce the issue internally. This is why we need to perform a few tests on the affected PC. Please respond to my email via Ticket ID: 201308231004917 Thank you! Just a follow up to my email. I have TeamViewer installed and can provide you with access right now. The sooner I have a solution - the…

Hello, We are unable to reproduce the issue internally. This is why we need to perform a few tests on the affected PC. Please respond to my email via Ticket ID: 201308231004917 Thank you! Hello, I am not sure what I was supposed to do. Anyway, I just replied and sent a message to support@bitdefender.com

Thank you for your response. Please re-enable Bitdefender and let me know if this workaround fixes the issue: http://forum.bitdefender.com/index.php?sho...st&p=195947 I'm looking forward to your feedback. Hello Georgia, 1. Thank you for your support. 2. Renaming "bdtl.dll" solved the issue. As I could see the file was…

Hi Marian Thank you for your follow-up post. I checked the response from the labs. The file is clean and not currently detected by Bitdefender. Please follow these steps, which will guide you on how to turn off each Bitdefender module so we can isolate the feature causing this issue (for Bitdefender Antivirus Plus please…

Hi, just wanted to add that I also had this problem recently develop with Goodsync. I hope a solution is found very soon. Hello Caitlin, Probably it is a good idea to open a support ticket to Bitdefender - you can also mention that it is a follow-up to the Ticket ID:201308231004917 created by me. Hopefully ringing the bell…

People from Bitdefender, Can you add a word at least I know you a reviewing the problem! It's not what I've expected from your company!

I would also add an executable file goodsync.exe, in exclusion processes. Hello Rampant, Thank you for your time on this. Tried adding the "goodsync.exe" as exclusion - the problem still exits. Best regards, Marian

Hi. What processes and how you have added to the exceptions? Hello, I added "C:\Program Files\Siber Systems\GoodSync\Gs-Server.exe" using the "Excluded Proceses" link of the "Exclusions" menu. I am not sure how the Windows services and the processes relate to each other. Best regards, Marian

I am sorry for flooding the forum but: If any of the BitDefender support staff is reading the forum, please reply if I can expect at least a reply for my support ticket (Ticket ID:201308231004917). I am a freelancer working both from home and the office and having my files in sync is crucial for me. If the solution is not…