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desooper

Comments

  • Hello desooper If you do what I said than you will not receive a pop-up when you start the program. But it will still being detect untill the virusresearchers remove the signature for the files. Regards Niels OK got ya, sorry for the misunderstanding, thank you for all your help.
  • Thanks for all your help. I tried it and it still pickes it up as a virues, I cant figure this one out.
  • Hello To exclude the installation folder do this open BitDefender go to antivirus,shield,custom level,don't scan this pad on all levels, press on add new item now browse to the installation directory: X\Program Files\BOLIDE SOFTWARE\ (the default location is AllMyMovies instead of Bolide Software) Now the realtime part…
  • If you are sure that the file is clean, you may as well add it's path to the exclusion list. However, upload the file here; detection will be removed if it's a false positive. Andrei how do you add it to the exclusion list Thank you for all your help.
  • Moved this topic here so that the Virus researchers to see if that's really is a false positive. Sorry and thank you.
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