dhl

We are currently investigating this issue. We do plan a fix for it.

Can you please tell us what operating system are you using, if it is 32 bit or 64 bit, and what Service Pack ?

Hi debitto, We tried to reproduce your issue in our in-lab environment (XP SP3 in Japanese), but on a clean install notepad worked just fine. So we need some more info about your system. Please access the page http://www.bitdefender.com/KB389 , use the sysdump and FileInfo tools and upload the reports on rapidshare (or…

Hi Viscon, Active Virus Control does not prevent any program from staring. It works like this : you first run a program and, based on its behaviour, AVC informs you that the program may be mallicious and asks you if you want to block it or allow it to further execute. If you add an application to the untrusted list, it can…

In this case, please add cygwin executables to the Active Virus Control exclusion list. In this way, AVC will not affect by any means the loading base of cygwin dlls. Thank you, DHL

Hi, Yes, please continue in this manner, start from 0x10000000 and go in increments of 0x3000000 (0x10000000, 0x13000000,0x16000000,0x19000000,0x1C000000, 0x1F000000, 0x22000000 etc). Hope it works

Hi, There is a compatibility problem between PowerDVD9 and Active Virus Control of BitDefender. For a temporary quick fix, please openup BitDefender, swith to Expert Mode, go to Antivirus -> Advanced Settings. There please add the executables of PowerDVD9 into the exclusion list (Program…

Hi mustwakeup, So the BD Firewall is not the problem as I understand from your post. Sorry for not getting that earlier Could you please switch BitDefender to Expert Mode and go to Antivirus->Advanced Settings and add to the exclusion list of Active Virus Control the executables form Google (sketchup, layout and…

Can you please tell us the exact version of PowerDVD you experienced problems with ?

Hi mustwakeup, I don't exactly understand your point of view. I agree that "This is what the firewall do, control access to the Internet even authorized programs", and this is exactly what BitDefender Firewall does. For "authorized programs" you can specify rules and impose certain restrictions on what ports/IPs etc those…

Can you please specify the OS / Service Pack you are using ? Thanks, DHL

@mustwakeup : On my test system I could reproduce this behaviour only if I manually blocked from the firewall any access to the Internet for the sketchup.exe, layout.exe and style builder.exe apps. Please open BitDefender, switch to Expert Mode (click Settings->SwitchUI to Expert mode), and go to Firewall->Rules and see if…

Hi mustwakeup, What exact version of Google SketchUp Pro (SketchUp Pro, LayOut and StyleBuilder) are you running ? With SketchUp Pro 7.0.10247, Layout 2.0.10247 and StyleBuilder 1.0.10247 - the latest ones - I don't have any problems running with Active Virus Control on. Also, from your post I don't exactly understand…

Hello MKairys, There is an incompatibility between cygwin and BitDefender AVC (Behavioral Scanner). I'm going to get a little bit technical here in order to explain in detail what is happening : Unfortunately, cygwin1.dll has a hardcoded image loading base (0x61000000) wich conflicts with one of the BitDefender AVC plugins…

Hi Eric, We have some problems with IDS on XP 64. We are working on them, should be fixed ASAP. In the meanwhile, please temporary disable the Intrusion Detection by opening BitDefender->Firewall->Advanced Settings and unchecking the "Enable Intrusion Detection"

@dougefresh : do you, by any means, have Google Desktop installed on your machine ? There was an incompatibility between Active Virus Control Component of BitDefender and some older Google Desktop versions, this was fixed by a BitDefender update yesterday afternoon. If the problem still persist, please open BitDefender, go…

Thanks for the samples, we already detect them since 23.07.2007

thx, but just for curiosity, why Trojan.Clicker.Agent ? xD becose kav do it too, why this name ? Oo Well, the detection name is based on the trojan's actions. Mainly it opens a web browser session to www.seria[removed].com making the user to unvoluntary click and download who knows what infected archived crack. Also, it…

im back, i have retaure windows ect .. i have lost all files but no problem, i want to know if virus researcher have detect this virus now for prevent futur infection. File is infected, added detection as Trojan.Clicker.Agent.NF. Detection will be available after next update. Thanks for the sample.