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dower4720

Comments

  • Right i have a 650GB hd thats only 1/4 full so yea,,,You need to clean out your hard drive lol, 3 hrs wow Your suggestion that I need to clean out my hard drive in order to reduce scan times is not exactly accurate. I regularly clean my HDD of all TIFs, Windows Temp files etc., defrag as necessary and do as much as I can…
    in Safe Pay Not Responding Comment by dower4720 February 2014
  • We reproed the error on XP only (but it's the less forgiving nature of XP which brought the error quickly). Simply put, it was a dumb omission - and I really apologize for that - we had the blocking dialog before (which ended Safepay when acronis was running), but now since it is possible to continue, it's the switch…
    in Safepay Will Not Open, Shows Error Message Comment by dower4720 February 2014
  • Full system scan,,1 hour... Noticed from your screenshot that your scanned items count was about 785,000. My full system scanned items count is about 1,997,578 items (more that twice your count). This could obviously be one of the reasons for the difference in scan times. Not sure what other mitigating factors might apply…
    in Safe Pay Not Responding Comment by dower4720 February 2014
  • Bitdefdender 17x Update EFX en-US - wallet & obk Affected software: - Bitdefender Total Security - Bitdefender Internet Security - Bitdefender Antivirus Version: 17.25.0.1074 (unchanged) Fixes: Adds support for Acronis Scheduler Settings to continue anyway if OBK is used Wallet extension not working with Google Chrome…
    in Safepay Will Not Open, Shows Error Message Comment by dower4720 February 2014
  • [snipped] my scans at most with a full system scan selected is 40mins to 1hr not bad IMO. I would be curious to know how large your used hard drive space is. On my Windows XP SP3 system which has a used space of just under 100 GB, a BD full system scan takes between 2.5 and 3 hours. A Windows 7 laptop I use which has a…
    in Safe Pay Not Responding Comment by dower4720 February 2014
  • As of today, Feb. 5, still no EFX update as described by Cristian to correct the Safepay - Acronis issue. Hope this update comes out soon!
    in Safepay Will Not Open, Shows Error Message Comment by dower4720 February 2014
  • The instructions from support are correct, but not from this case. I understand the confusion, because there are actually two very similar dialogs (one from Safepay itself - which is the one you signaled) and one generic from the intrusion detection system (which also appears very rarely, but AFAIK it is triggered by…
    in Safepay Will Not Open, Shows Error Message Comment by dower4720 January 2014
  • I have finished the implementation - the detection will remain (and will warn the user about possibly incompatibility between Acronis and Safepay), but the user can continue into Safepay (instead of just being blocked). Testing should start in few moments - I suppose tomorrow will be closed and the next EFX update (which…
    in Safepay Will Not Open, Shows Error Message Comment by dower4720 January 2014
  • Cristian, Upon studying your reply a bit more carefully it seems to me that the decision was made by BD to add Acronis, more specifically Acronis Scheduler Helper (schedhlp.exe), as part of an update on 1/29/14 that would not allow Safepay to open if that process was running. Quote from your reply: There are a number of…
    in Safepay Will Not Open, Shows Error Message Comment by dower4720 January 2014
  • There are a number of applications that tampers Safepay by switching desktop unattended. We had a number of tickets from other customers that signaled that Safepay "dissapears". The problem with these applications - among them, Acronis Scheduler, KABE4.exe, Yahoo! toolbar and others - is that they switches desktop WITHOUT…
    in Safepay Will Not Open, Shows Error Message Comment by dower4720 January 2014
  • I submitted a support ticket through My Bitdefender. Hope to hear from BD soon. Has anyone else experienced this problem with BD - Acronis from a recent BD update?
    in Safepay Will Not Open, Shows Error Message Comment by dower4720 January 2014
  • Send in a support ticket with the details - you can find it by opening the GUI and clicking the Help & Support link bottom right. The sooner they get the details the sooner they can sort it out. Thanks for the reply. Tried to submit the support ticket per your suggestion but the process stalled out at the final step,…
    in Safepay Will Not Open, Shows Error Message Comment by dower4720 January 2014
  • I am posting this as a reply because for some reason the board would not let me edit my original post to add this information. OK, I just confirmed that this issue has also appeared on a laptop running Win 7 Pro 64-bit that has BD IS 2014 build 17.25.0.1074 and Acronis TrueImage 2011. This just showed up after I started…
    in Safepay Will Not Open, Shows Error Message Comment by dower4720 January 2014
  • Hello Welcome back! The scan depends on multiple factors: operating system, degree of fragmented files, file types, etc. We recommend you to let Auto Scan turned on and the Auto Pilot will take care of everything without manually scanning the PC. Take care. While I appreciate the variables involved it scan times, 5 hours…
    in Bdis 2012 Full System Scan Comment by dower4720 June 2012
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