dower4720

I have this same problem with BDTS 2017 build 21.0.24.54. When activating Ransomware protection at boot and then restarting the system all of my desktop icons are moved and aligned to a grid on the left side of the screen rather then arranged on the desktop as I want. My Quick Launch task bar program icons are also…

Same problem here. No Uplay on computer. Wonder if it has anything to do with latest/today's BD definition updates? It appears to be two websites that are flagged, both having to do with certificates?

Been awhile since I posted. Wondering if anyone has any recommendations on the adapter settings for local area connection as shown in my screenshot. Those settings are the default ones after upgrading to BD IS 2016 from BD IS 2015.

Yeah, agree about being a PITA! Especially since the exact same bookmark worked fine in BD IS 2015.

Just wondering if anyone else has input on this issue. I've deleted and recreated the bookmark several times with no change in behavior. Still will not show account page, just a blank white field. Other bookmarks work fine.

I've done that twice. The website url is a the default home page for the bank. There is a login module on it. That page displays fine, it only after entering login info and selecting the "Go" button in the login module that the Safepay browser in BD IS 2016 does not display the account page. Just a blank white background.…

Thanks for the reply and info. Will probably uninstall MBAM just to be safe. As you stated it's an easy install. I'll just backup my logs from it and re-insert them after the re-install. While I don't plan on surfing the internet during the uninstall/reinstall process I will need to login to my Bitdefender Central account…

BD IS 2015 version - 18.23.0.1604 OS: Windows 7 HP 6.1 Build 7601 A little loathe to send the BankingUrl.xml. It contains, at least to my eye, some confidential information that I'm not sure I want to share. Is there anything specific in the .xml file that you need? BTW, the keyboard shortcut for Run is actually…

Any progress being made on an update for this problem? Been almost a couple of weeks now.

Thanks for the reply. That fixed it. Probably got reset when I upgraded to IS 2016 from IS 2015 on this system.

Thanks for the update Cristian. Any chance that if I uninstall my current BD Internet Security 2015 v.18 and install the v.19 build (which I have downloaded) that would correct the problem? Guess the only way to know is to do it. I'll probably just standby until your testers come up with a fix.

Thanks again for the info and advice. Guess I'll wait a bit and see if BD comes up with an easier fix than doing the uninstall old/install new version drill. Not a huge deal since I don't really have that many bookmarks. Just surprising that this issue was sort of dormant until I rattled the cage a bit. I do appreciate…

The installers are in link I gave above, the BD IS 64 v.19 is here . Thanks again. I missed the link in the website page, didn't read far enough down. Got it now. Would you recommend I use the BD uninstall tool to uninstall my current build of BD 2015 then install the v.19 build or can I just update over the existing…

There is a v.19 of Bitdefender IS 2015 which was an intermediate version designed to run on Win 7/8/10. I used it for a while without problems although I do not remember anything about the "remove bookmarks" from Safepay - whether the "X" was there. http://www.bitdefender.com/support/how-to-...n-kit-1452.html Ro. Do you…

Thanks for the info. Running Win 7 HP 64bit. I actually had found the procedure on the BD Support website. Holding off on updating to Win 10. All working just great with Win 7 and BD IS 2015 (except of course the issue discussed here). When I upgrade to Win 10 I'll have to look at upgrading to BD 2016. I've heard there are…

Ignore the question about how to repair BD IS 2015. I have found the solution to that on the BD support website: How to repair Bitdefender 2015 Still would like to know if my build # is the latest for BD IS 2015 and if not how I can download the latest build #?

The testing team just verified and the issue cannot be reproduced with Total Security, both latest version and the version mentioned above. We are checking right now also with Internet Security (although Safepay is identical between TS and IS). Update: we have checked also with Internet Security in both normal (100%) DPI…

Hello, Thank you for reporting this issue with Safepay bookmarks. We managed to replicate it internally and it's currently being handled by the Bitdefender Testing team. We will provide updates as they come. It is now January 2, 2016 and there does not seem to be a fix from you folks at Bitdefender to correct the problem…

This is very frustrating. I cannot remove any bookmarks listed in my Safepay because there is no "x" in the upper right corner of the bookmarks. There is also no option regarding bookmarks when I open the "gear" Settings icon. Normally I could include a screenshot showing this but it doesn't seem to be possible to take a…

If you move the mouse over the top right of a bookmark, a x sign should appear. Pressing it will delete the bookmark. Cristian I'm using BD IS 2015. I'm also having the same problem. Your suggestion does not work for me. When I move the mouse over the top right of the bookmark, no x sign appears. No way to delete the…

OK, just wanted to confirm that my two license keys did merge and I have the remaining days of my old license and the 1 year of my new license combined. Appreciate the help.

Thanks for the reply. Existing installs are full paid products. Guess the best way to find out is to use the new License Key on the existing installs.

Success finally! The latest product update (Build 17.26.0.106) was downloaded and installed (after 2 manual updates and reboots). BD Safepay now offers the "Continue with Safepay" option on the popup notification and clicking on that opens Safepay normally with no crash to desktop image only. Thanks to Cristian, Georgia…

There was an update yesterday I believe, at least I was asked to reboot which only occurs when there is one. Latest build is 17.26.0.1106 Thanks for that info. I had updated yesterday and rebooted. I had to follow the instructions about modifying the update_components.xml in order to be able to manually update to try and…

We just released the update, it will take some time to sync over the globe. The Product Update Notification page will be updated by our colleagues soon. Thank you for your patience . You had stated that there would be an update on February 24th to fix the issue with BD - Acronis on an XP system. It is now the 26th of…

Hello, the planned update includes the fix for the problem in windows xp. In order to revert to the original settings it is only necessary to edit update_components.xml in safemode, reboot and perform an update because app-preventing-startup.xml will be automatically replaced. Have a nice day I have followed your…

hello, 1. Yes that is the way. 2. You have to reverse the process to get product updates. It has to be done in Safe Mode. Watch http://forum.bitdefender.com/index.php?showtopic=46294 for new product updates. An update is scheduled on the 24th of February (if no issues arise to postpone the update) that will fix your…

@ Hicountryrider The step #4 explains how to stop the product update as well. If you managed to follow all the steps, then you are done. Keep in mind that the signature updates are still active. Your Bitdefender is updated. To stop the product updates that bring modifications to the program files: - restart the computer in…

@ Hicountryrider Thank you for your patience. I will send you the solution via PM in a few minutes. Thanks for the information. I have looked at the instructions you sent in the PM. Cristian had mentioned in post #25 above that I would need to disable automatic update if I use this fix in order to not have an automatic…

Thank you, I appreciate it. Anyways, we have asked the support to privately contact you with a temporary fix - probably the fix will be to replace the apps-preventing-startup.xml file and disable automatic update until the next one, so you won't get the file replaced again. This will skip the scanning for Acronis at…