duanehebert

See http://forum.bitdefender.com/index.php?showtopic=11141 You don't have to delete stuff from your registry yourself if you don't want to. There are plenty of registry cleaners around. CCleaner is a freeware one that works pretty well.

Surely you don`t have to mess with the registry to put this right, what did they advise you to do? BD seems to have problems when there are remnants of other security programs hanging around. Maybe they told him to remove some keys that didn't get removed from a previous product. On one PC where I tried BD, it had Trend…

And I also don't agree that he should expect the support to be responsive. After all, that's part of the package. 2-3 weeks without a reply is not acceptable IMO. That should read "And I also don't agree that he should expect the support to be responsive to only critical problems"

Art Vandelay ,whats your problem, maybe you can get help here ,on the forum? Apart from licence problems ,i personally(home user)don t need to much support and it may be also unproper to call support without really needing it ,just to see if it exists.In 99% percent of the cases i solved my computer problems by myself.I…

Hi Duane I am experiencing the same problems. It has been over 2 weeks since I have reported my first issue and no response in about 10 days. I reported a second issue on 1/1/09 and have not heard back yet. The second computer appears infected with the same virus as the first. So I wonder: - Why didn't Bitdefender catch it…

Why would I want to stick with a product that says "BitDefender has encountered a critical error" every time I start my computer? I agree it's not a bad product, it just seems way too buggy to cost $50 and claim to be fully backed by a money-back guarantee and 24/7 tech support. Either way, I've had the product a couple…

I definitely should have tested a few trial versions first, but who knows if the same problems will come up in a trial version as with the full version. I researched BD (except the BD forums, noob mistake) and it did fairly well. I actually like the program and the interface just fine, they claim it doesnt slow down your…

I have a a BitDefender critical error for a couple weeks now and recieved only ONE automated email reply (versus about 5 error reports submitted plus 3 emails to customer service and 2 phone calls). The automated email said I would be contacted within 48 hours. Last time I checked 48 hours meant....well...48 hours, not 240…

It's mostly because of the holiday season on this one. My own office is deserted. There are like 4 people in my office including me. I don't know what's the ratio for working/on vacation in the support department, but if it's like ours, I'm amazed that we're still getting malware support cases over here. Can't wait for…

OK now I see what the problem is and I think this is only related to an interface bug, as the scanner for email works even though it looks like it doesn't in Basic View. I'll send this to further investigation, thanks for the heads up. Same problem here. Will you post when it's fixed?

I'm testing BD and things are more or less looking OK. I had a couple of questions though and posted them. I only received the auto generated reply but nothing else yet after 4 days. Is this due to the holidays, the 30 day trial or is this normal? I think that I like the product, I just had some questions but if they don't…