enstorms

No response on this as yet.

Hello If the file is too big, please upload it on http://www.sendspace.com http://www.mediafire.com and send me via PM the download link. Thank you. IT has been sent.

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Have it processing right now. "Please note that the information gathering process can take several minutes...................." This is a little misleading. My perception of that is maybe up to 5 minutes. It's going on now about 20 minutes and still working.

Hello Do you have a ticket ID created in the system? Thank you. No. Will do. It is now going on 45 minutes and the SupporTool is Still "Getting Event Logs".

I tried that the other day. I waited probably a half hour and it still wasn't done so finally cancelled. Has anybody had success with it?

Hi Please tell me do you user Internet Download Manager? Thank you. Not sure. I think that is what comes up when I download something. So an earlier post about this, but didn't understand the explanation. It's not listed under "All PRograms".

" then send me a PM with the download link or reply to our email with the report attached . " Where do I find this info????? Thank you.

Please tell us how do you know that your system is infected with "worm.win32.netsky" and, more importantly, if you used any third party utilities to clean it before running the Rescue CD. First, I can't boot in Safe Mode, it keeps restarting. When I boot in normal mode, it loads my desktop wallpaper, then opens a message…

Thanks for the info. The Rescue CD seems not capable of doing much of anything, other than scanning for viruses and limited access to internet. In three scans, it still hasn't found the worm.win32.netsky virus and haven't been able to get much help from Bitdefender support.

Well, after a little more research, I discovered BitDefender is not using Firefox but a Linux browser. And therefore, probably not any way to achieve an online scan. I do hope this is NOT the case and there is a way to activate IE. Any help greatly appreciated. Ernie