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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comments
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Ditto on March 10, 2021
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Alex, I'm having the same problem with the free Bitdefender and a community support person suggested uninstalling the program and reinstalling the program from Bitdefender website. Couldn't find the free version to reinstall it. That could also be a problem in trying to install it over the old program.