eroc23

Hello Eric, No, the license key will not reset after the resolution. In some cases, when applicable, an extension of the license key will be offered however I believe that it is not your case as we started troubleshoot the issue you encounter 2 days ago. I have sent you instructions via email on how to resolve the issue…

I'm grateful you guys are taking your time to make sure you get the correct solution here. I take it my license duration is going to be reset after the resolution?

You don't need to reproduce the issue Eroc, you need to skip that step and check the box that you have already reproduced the issue. The important info in that archive are the dump files created after your computer freezes, log files that we need to analyze so we can find the resolution to the issue you encounter. Both…

Hello, Thanks for the logs, I have sent you an answer via email. Please check your inbox and provide me with the requested info so we can further investigate. So how do I reproduce the issue when my computer becomes completely unusable? This step will NEVER happen: 10. After the restart, a new window will pop-up where you…

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