eruption77

Thank you guys. I was away from my PC for a while, came back and checked the update log again. An auto-update appears to have succeeded a few minutes ago. I then tried manually checking and nothing is throwing an error anymore. Next, I changed the setting to Prompt Before Downloading again, then manually checked again.…

Hello, I just wanted to add that I too have the same issue as above: No update in almost 24 hours and no update errors in the log. If I try to run one manually, it just goes through very fast but doesn't actually update. After the manual check, the desktop widget will turn yellow, and I'll get an exclamation point in over…

Welcome back Since this is not a critical issue, it's recommended to correct the renamed DLL file. Carbonite is working properly, it's just a minor display issue. I will escalate the current situation to our developers. As soon as the update will be released, all the information will be posted here:…

Welcome back Please follow the steps below to check if the issue persists. 1. Open BitDefender -> Settings -> Update -> here check the box next to "Prompt me before downloading updates". When an update is performed, you will see a box from which I kindly ask you to choose ONLY Signatures Update (do not perform product…

Welcome back. Upload it on http://www.sendspace.com or http://www.mediafire.com and send me a PM with the download link. We will analyze the information you sent and then reply with a possible solution in the shortest time. Have a nice day. Thanks. I tried sending it via Mediafire and PM'd you. Please let me know if I…

Welcome back In order to report and test the current situation, I need some logs from that machine. Please follow the steps explained in the article below and send me via PM the generated log file: http://forum.bitdefender.com/index.php?showtopic=29927 If you were already asked to generate the log file, disregard the…

Hello Could you please post a screenshot from Carbonite GUI so I can see the actual issue? Thank you. Thank you for the reply. I've uploaded a screenshot of the Carbonite window. Please look at the area I have circled in yellow. Before the Bitdefender upgrade that used to show a progress bar that would fill up from left to…

That's right,the problem has been fixed via update. Please make sure that your BitDefender is up to date and let us know whether the situation persists. Sorry for any inconvenience created. Thanks very much. I've been fine now for 24+ hours!

This is the ‘official’ advice currently being given out by BD support (I have exactly the same problem) Note sent at 01:00 today, 14/06. Please go to 'C:\Program Files\CommonFiles\BitDefender\BitDefender Threat Scanner' and see if you have any .upd file. Also click on the 'Antivirus_XXXX_******' folder with the greatest…

Still prompting me for a reboot. Rebooted once since I got home from work. Before the reboot, I had one .upd file in the threat scanner folder, and one in the a/v folder. After the reboot, both were gone. Bitdefender has prompted about once an hour since the reboot to reboot. Although not there at first, there is now a…

UPDATE: Just got prompted to reboot. This is the first time since my last post that I was prompted to reboot.

Hi all, We have an update here. Please go to 'C:\Program Files\Common Files\BitDefender\BitDefender Threat Scanner' and see if you have any .upd file. Also click on the 'Antivirus_XXXX_******' folder with the greatest number and check for .upd files. If you have such files in the locations I mentioned please run a manual…

I have UAC turned off, and no .upd files in that directory. Thanks.

It's still happening to me today as well. I've used Bitdefender for almost four years--never really had any trouble until now. Every auto or manual update since yesterday it prompts for a reboot. I too have all Windows patches/updates installed. Overall, my PC seems to be running fine other than this problem.…

EDIT: Tried to edit my last post to add this but didn't see an option--sorry. Again, after about 30 minutes and another auto-update, I am prompted for a reboot. Should also mention my version: 14.0.30.357

After another reboot, my virus sig's have updated to: 754026 and engine: 7.37801. It auto-updated after the reboot. This also happened after the last reboot. About 30 minutes later, it auto-updated again and prompted for a reboot. It has not yet prompted for a reboot (yet). I'd really like to avoid reinstalling as I have…