Comments
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Surprise!!!!! Well, I'm happy to report that Solution ID: 391 seems to have solved my problem. If I'd not mentioned it this was an upgrade to Windows7 and Bdts 2010. Hopefully the issue doesn't crop up again. Tech support, I appreciate the help.
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Well, I'm in the same boat. I guess I'll have to try the procedure that doesn't seem to work very well. I can't believe I paid for two years of this.
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Same problem here and I did reinstall!