frodomo

Hello, I don't have a special error message, just the traditional windows message "the program does not respond anymore" screenshot attached. It always happens at the step 3/15, on a freshly started computer.

Hi Sebastian, The software crashing is the BDsyslog.exe As for Windows, everything is up to date

follow up: I tried generating a BDsys log but the software keeps crashing. I was careful to close every application, rebooted my computer to be sure but it keeps on crashing at the step 3/15

Thanks Sorin I will do this! Unfortunately, my router is provided by my ISP (those kind of box with internet + TV ...) so I do not have access to the logs.