italianabroad ✭

I will give it a try and let you know in a few hours. I really hope this will fix the issue. It does print but only if I run the troubleshoot and restart the printer everytime after the reboot. If I keep the printer on standby (as I always do and as it has always been working), I turn the PC on with BD installed then it…

Hello, We have released an important update for the Bitdefender 2013 product and the Canon printer issue should be solved with this new build. The Bitdefender build number is 16.29.0.1830 (please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build…

I have just received my new Thinkpad W530 and I gave a try to Total Security 2013 since my license is still valid. Unfortunately what I wrote in my previous post http://forum.bitdefender.com/index.php?showtopic=34845 still applies. The only way for me to make my wifi printer work seems to be uninstalling bitdefender.

I guess I have to give up on Bitdefender.

Dear Christian, Thanks for your reply. Unfortunately I still do have the same issue. I tried to uninstall the printer first, reboot, uninstall Bitdefender, reboot and reinstall the printer again. In this case it works perfectly. Hi Stefano The log is clean, no issues were discovered. Do you still encounter the same issue?…

Good news Christian, I uninstalled Total Security and then I reinstalled it. I have been able to generate the log file. I am sending you a PM with the link to the file. Thanks for your assistance. Stefano Hello, All your tickets from the system are closed. In this case, let's do something else. Please follow the steps…

Hello Please send me via PM the email address that you used in the process and I will check if have any tickets in the system. DO NOT POST IT ON THE FORUMS! Thank you. Just sent. Thanks!

As I said, I tried to generate the log file but the support tool gets stuck when it is trying to collect the logs (one of the final steps). I tried to reboot and I also tried in safe mode. The ticket ID does not appear. I went to my.bitdefender and filled up the request of assistance, then I received a popup saying I would…

I also tried to open a ticket through my.bitdefender.com (twice) but when I click on open tickets there is none. Hello, I have a problem with my Canon MG5250 wireless printer. 1. I installed Total Security 2. I ran an update 3. I did a reboot of the system 4. I installed the printer via wireless (Start - Devices and…

Hello Welcome to the forums! There is a word: if it ain't broken, don't fix it. The only difference between Total Security and Internet Security is Safebox and the Tuneup modules. The protection is the same. You have here all the details: http://www.bitdefender.com/solutions/antiv...comparison.html Thank you! Hello…