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  • OK I'll submit a ticket. It seems like two 'default' sets applied themselves to each policy. I know we would have heard about it earlier because about half had Pharmacies blocked. We generally had Web Content enabled but no categories selected until a client asked for one. Mainly so Content Filter showed on (a few clients…
  • FYI in case anyone else runs into this, it's a known issue and the current workaround is to use a 'plus' email address. So instead of randomuser@domain.com, send the activation email to randomuser+1@domain.com (or whatever you want after the + we used mobilesecurity). Then the app activates. Have been pretty impressed so…
  • We have not observed this kind of behavior with any of our clients, most of whom are domain based with shared folders. In addition to the logs, let support know what your agent policy configuration is. You can do amazing things with policies but there's a lot of wrong turns you can make too (the Policy MasterClass was…
  • Whenever I've had a scan start on an external USB drive, the window has a 'Stop' button (and right clicking the blueish/white B for the scan also has a pause and stop option). It doesn't seem to be responsive immediately, but once the scan starts rolling, you can stop it.
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