jeffduck

Thanks to both of you for the feedback (and columbo, your PM is coming up with some results - and thanks for that input) but I'm still hoping for a solution to running BD (my purchased AV) while infected. Clearly there's something that SHOULD work but doesn't and I don't want to be spending hours manually cleaning a…

I now have the ransomware removed. I did it manually so the system looks clean by any scan. But BD still will not run in Rescue Mode. I get the same result.

Thanks Colombo, Sorry for not providing the exact message while in Safe Mode. I'm trying to not reboot more than necessary and didn't write it down and still haven't rebooted into Safe Mode for the account that's infected. When attempting to run BD from Safe Mode, the standard interface appeared with a mask over it and…