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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comments
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Alex, It's not personally meant for you, but for the company BitDefender: Apologies will not be enough this time. We paid for a real product that was not usable for more than a month! We are no paying beta-testers! This needs to be compensated, or many customers will not renew their license when it's expired. Be also aware…
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I contacted Customer Care yesterday to know the status. Their response was that the problem would be solved when I upgrade to DB 2010. Duh!! I replied them with a link to this topic
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I live in Belgium, and this month you get a CD with a trial version of BD when you buy a popular pc magazine. So, this is a very bad timing to lauch that campaign, BD will loose at lot of potential customers with this bug.
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I'm also suffering from this problem. It's unbelievable that BD doesn't communicate about this problem. This should be high priority or they loose credibility and customers. I just uninstalled DB and installed a 30-day trial of another product. If it doesn't get solved by then, I will inquire a complete refund.
