johnmw1 ✭✭

you just click on ''days left'' in blue left down and you enter your new key. 365 days will add to your 66 days remaining so youll get 431 days left. Many thanks for that! I knew it had to be doable somewhere but just could not remember where, painless and simple. Cheers, John

Hi John, Is the information about the last system scan updated correctly now? If the issue persists please make sure you have the latest build version 17.22.0.967. Please right click on the Bitdefender icon located in system tray and from the menu select "Update Now". Reboot the PC if requested, then check if the issue…

@ johnmw1 Please uninstall Asus AI Suite III, there is a software incompatibility which prevents Bitdefender from running the quick scan during the installation. Now, that Bitdefender is installed, the same program prevents Bitdefender from finishing the quick scans. Hi Georgia, I did as you suggested and now quick scan…

Interesting. I also added the Asus AI Suite II executables to antivirus excluded processes list on my W8 + BD Internet Security 2014 installation for a freeze issue. This is something I had to do with 2013 and my previous brand choice of security package too. I believe the cause was down to the hardware monitoring…

:wub: The same problem with Win7 64Bit Well as it happens my problem was finally sorted a few days ago. For me the issue was the Asus Al Suite 3 software that was causing it all and once I had uninstalled that BTS loaded perfectly and then I could reinstall Al Suite 3 again. It took a long time to get there but…

also at the start the installer asks about downloading a newer version if available. click no instead of yes. the updates can then be downloaded once the product is installed anyhow. Just hope I get it sorted soon as I've already blown about 2 months of my subscription. Cheers, John

There might be an issue with the installer that you're using. Can you post the URL where you downloaded this from for us users to verify this? This is the link I have been sent, also ensure you are disconnected from the internet before installing to prevent it from trying to find updates. Bitdefender Total Security Cheers,…

I think I will be asking for a refund. I have got no support here and when on live chat they are clueless!

Hi, Am having issues with being able to register my BTS. Having added my activation key it still shows up as a 30 day trial and that is after several reboots. Then upon reboot I get a message telling me that my licence key is not valid? Also with the firewall it has all but stopped me using the internet all together today.…