justrhess

Hello I have received those files, our Developers are analyzing them. I will get back to you with a solution. Until then, please use the Repair option and let me know if this solves the issue: http://forum.bitdefender.com/index.php?showtopic=31145 Thank you. Christian, I have stated that I already used the repair option…

Hi Since the subject is common, these topics have been merged. I am still waiting for those logs. Thank you. Chris, I have resent you the file. Please let me know if you still can't access it. -JRH

Chris, Any update on this issue? -JRH

Hi JRH In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper. Please follow the steps below and send us the result: a ) Go to this page http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file. b )…

Hello Have you managed to uninstall those software and repair Bitdefender? We are looking forward to hearing from you. Cristi, I have done as you asked (uninstalled the two programs, repaired BDTS2012, and rebooted) and the settings still do not save. They reset immediately after closing the window. Did you receive the log…

Hi Running multiple security solutions on the same PC may affect their proper functionality as they compete for access to the same system resources. Even if they are turned off, there are some active processes running in the background. We recommend you to uninstall other security solutions in order for Bitdefender to work…

BitDefender staff, Relevant information: -Product: BitDefender Total Security 2012 -OS: Windows 7 Ultimate 64-bit SP 1 -Other Programs: Ad-Aware/Super Anti-Spyware Issue: I just recently purchased BDTS 2012 about a week ago. Every since my day of purchase, my settings do not save. I've even tried a repair of the product…