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Comments
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Hi, I purchased the Total Security product yesterday and am having a real problem with a long running scan. It is installed on a 4 yr old Tosh Sat Pro running Vista Home Premium 32bit. The install removed my Norton products. I have shut most things down - browser, mail etc. Mine is stuck at 9% - it has now been running for…
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Does your desktop icons lock up? I asked because I want to know if it is the same problem I have.. I have to shut down those extra ie 23* processes to regain use of my desktop
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I have this issue. I am running Win7 ultimate 64bit. I think this is a 64 bit problem. does your desktop lockup? mine does. after closing ie stop those extra 32bit processes to unlock your desktop. I did not relate this problem with BD because I have had BD for a few years and this thing stated two weeks ago. I am not sure…
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You're welcome. The reason they ask for the other programs to be removed is because even with protection disabled the drivers are still loaded in some instances. I added more exclusions of things I know most likely will never get infected. Scan has ran well. I did not suffer that vsserv ( Virus Shield Service) crash. It…
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Yes windows defender should really be turned off as well. I go a step further and disable the service for it too. You shouldn't get any further messages about it after the one saying it is turned off. I also have an Asus board. Have you set a process exclusion for the AI Suite? Take a look at the other exclusions too and…
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Colin, I have a fast machine, when I was at the point you are and the full system scan seemed to be stuck at 59% for what seemed a long time. I thought that it stop. It just look a long while. About 3.5 to 4hrs with 16MB ram. Resources make a big difference CPU speed and number of drives, speed of drives, the amount of…
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Windows Defender should it be turned off? If I turn it off then I get a security notice. Anyway you have it on or off the vsserv service still crashes most of the time if you yourself start a scan. You are right that you have to get by the first full system scan and then it will smooth out the more you scan. I had things…
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I just now completed a system scan. I found out that if you let BD start the scan after you set when you want it to run there is a better chance it will complete. Very strange that vsserv crashes when I started the scan myself.. At 59% most of the time but not always. I find that the scan will stay at 59% it seems a long…
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This is also a problem for me. Like you I have looked for info on this. What stops mine is a crash in the vsserv process that is required for AV to work and detect threats. I excluded some items from my scan (as a custom scan) like steam, flight sims some other large games. Things that are not likely to get infected. I…
