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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comments
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well i have also had many troubles with BD 2013, 2010 works really fine though
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I think you should post this question on the support page where someone can help you.
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you should fully uninstall the old versions of bid defender since you are not upgrading.
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yes the keys are compatible for the both version. and i did use
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did you try turning malware and firewall off and playing the game