kmphillips

When I click on the link above it takes me to a page with executable files. Is this what you mean because there are no *.zip or *.rar files listed on that page. So, I typed "bitdefender_isecurity" and it is running the windows installer. Do I wait until it is done downloading and then type bitdefender.exe /silent? As there…

Hello For the current situation, let's do a silent installation. Download your product from here and save it on your desktop. http://forum.bitdefender.com/index.php?act...f=312&id=53 Unpack the kit 7-Zip, WinRAR or any archiver. After this, please start Command Prompt with Administrator privileges.…

Hello I don't thing that is a solution for the issue. Have you tried to install the software without an active internet connection? During the initial quick scan from the installation process, the product is communicating with the cloud servers and in the current situation, something is interfering in this process and the…

I myself am now trying to install F-Secure which was one of the other two on line scanners that caught my trojan infection. I'll let you know how it turns out. FYI. OK. F-Secure took all of about 15 minutes start to finish to install with no hiccups.

No, I've tried and tried and tried to get this program off my computer with no luck. I finally downloaded AVG just a little while ago. I've really had it with this not uninstalling. I myself am now trying to install F-Secure which was one of the other two on line scanners that caught my trojan infection. I'll let you know…

Hello Ken Welcome to the forums! Could you please post here the ticket ID do I can search it in the system? Also, have you used the uninstall tool for the previous security solution before installing Bitdefender? http://forum.bitdefender.com/index.php?sho...st&p=150047 Have a great weekend! Hi Christian. Yes, the ticket is…

Hang in there Ken, as Bitdefender did catch what the other security solution didn't, and especially in the more critical situation you described. For now, maybe just use the PC it installed on properly, until support can help you. The other option is phone support, right click the system tray icon and About, will show you…

Hi everybody ! This is my first post . I am having trouble installing Bitdefender Plus 13 on my 64 bit Win7 computer . The installer comes up with the three lines . Scanning , downloading and installing . The middle downloading line worked very quick but it has now bin scanning for 26 hours and that line has hardly moved .…