knightsoftheround

thanks :-) what version of Windows did you pick from the options? i.e. Run this program in compatibility mode for‪…

Just to add: when I first installed Bitdefender Antivirus Free Edition, the interface displays without any issues. It's after restarting that it the interface stops working. I have un-installed and re-installed several times it to test this. So something must be happening after the initial installation; does anybody have…

So I got a reply from tech support, after I spent a good amount of time collecting dump files and logs and uploading them, tech-support appear to have taken all of 5 seconds and told me to un-install Malwarebytes Anti-Malware, which for the benefit of the doubt I un-installed again. And of course this made no difference,…

thanks, my screen res. is 1920x1080 so fairly standard and I never change it; I also tried clicking and waiting for at least an hour (clicked the icon and walked away) but the menu never loads. I really hope there's a solution to this.

Thanks, I did previously read both of those posts; I don't have any visual themes and I'm not running XP and as far as I know .NET Framework is installed in Windows 8 so I assumed that wasn't the issue. If I search and launch it, nothing happens, same thing if I try to double click the shortcut. But it is running as a…

Thanks, I tried uninstalling Malwarebytes and also ran Windows Update, there were some new updates so I installed those, but unfortunately the problem still exists. When I first installed Bitdefender the menu appeared fine, and it ran the definitions update etc. but upon restart it just won't load the interface.

Thanks for replying, I have Malwarebytes (on-demand), which is also installed on the laptop that works, but I'll give it a go.

...just to add; I have tried repairing and that doesn't work. Also tried un-installing and re-installing. I don't have problems with the same version on my Laptop which is also on Windows 8 64bit.