kringlan

My Bitdefender 2010 experience ... I have the following system, which totally bogs down as soon as I install bitdefender : I am a professional photographer and last Friday I covered an event. It was a rather important event with quite a few important people. On Saturday, I decided to start processing my photos. I started…

You never said that at first. By keeping said drive, you have the ability to keep any & all important files such as pictures, documents & the like. AFAIK, the infected files were only .exe & .dll files. You would still have to reinstall the apps regardless because of the changed registry. Upgrading from Vista to Win7…

All I asked was HOW the data was lost. What operating system do you use? If Vista/Win7, you can do a clean install without having to format the drive is what I am getting at. How can i do that when i had about 5gig total space left on a cramped cpu(split on c and D drive)? And why would i keep a drive that has most if not…

Yes I have and no one has stated how the files were lost. Yes, people have stated a reinstall. But a reinstall over the existing install does not cause data loss either with Vista/Win7 at least. It moves the entire original install to a single folder marked windows.old to backup the files that existed within that original…

First of all, where do i claim refund? Since my license expired 1 day ago i would like to know how i can get support now. Secondly, there is clearly more than one wannabe moderator or employee of bit defender that runs around posting... Unfortunately tho i got other stuff than to lurk on this forum 24/7... Starting off…

I will not settle with anything less than full compensation for 4 days of work, operative systems that i had to buy, and a full refund of the product so i can buy something else. Because no matter the refund i will never ever use software even slightly affiliated with bitdefender. L.o.D what you are completely failing to…

@L.o.D Yep i would. It would be a difference if this was a virus that somehow escaped the system, or if it was a crash unrelated to bit defender where bit defender supposedly would have helped. This is a case of the company destroying your files - nothing else. They will and should reimburse every single thing that they…

Actually I wasn't just including you in any reference to legal recourse. There seems to be some sort of general assumption that BitDefender should financially recompense customers who have lost data, or, just for the inconvenience. I imagine BitDefender will come up with something, and it might be some form of license…

@kringlan: First of all, please be informed that the files you are trying to restore already exist on your computer. Probably this is the reason why you are not able to restore them manually. If you can find some files on that Quarantine lists which you are not able to find on your computer please try to run the patch in…

thanks for the lack of answers. You are so lucky this is not a workday for most. Unfortunately it is for me. How you can possibly screw up this bad is beyond me. I need to know if i shut my CPU down without restore points or CD will i be able to run it again. And i need to know HOW i can apply the patch with over 10000…

Im still stuck in HK i cant go anywhere. I downloaded the patch, backed up all important files(had to buy an external memory for it) I have business partners waiting for me as we speak, cant go or the computer will shut down and i wont be able to get it on again... well at least thats what i think in lack of any response.…

I had over 23000 files infected before i finally got information on that it was a false positive. I had done 2 scans and tried to resolve threats in according standard procedure recommended by Bit Defender. Luckily only 20 files where deleted! I got information in time before reboot tho and I'm now in a hotel room in Hong…