lacombe

I am so frustrated with Bitdefender's customer service/sales support (or lack thereof) that my ability to continue with the product is in serious question. My license expires tomorrow. <snip> Sent multiple e-maild ... no response. Has anyone else had this wonderful experience? Is there really any quality control in this…

Because in this case it must be a ISP or firewall problem by you. Once again, Niels, you were right! There was a problem with the firewall. It allowed livesrv to access the ports only for traffic OUT from my computer, but not for traffic IN to my computer. Once I noticed that and changed it, everything worked again. But…

What version of BitDefender are you using? If you are using the version without firewall than you have to open the ports in your firewall. Check this site to do that: http://www.portforward.com/english/routers...routerindex.htm Check this link: http://kb.bitdefender.com/KB269-nl--Troubl...tic-update.html Because in this…

You should change the update location with the default server: http://upgrade.bitdefender.com Making these changes -- either way -- has no effect. Any more suggestions on how to fix the automatic update feature?

You can try this open BitDefender go to update,settings,default update location and change it to : http://upgrade1.bitdefender.com Thanks for the suggestion about the alternative update server -- but I made that change over a month ago after reading about it on one of the BD help pages. And instead of downloading the daily…

You can always download the updates manually if you don't want to wait : http://www.bitdefender.com/nl/view/Desktop...ts-Updates.html After downloading the weekly file for AV v10, I still have the same Virus Signatures (701407) and Engine Version (7.14011) -- no help!

Clearly, the problem occurs NOT ONLY when the BD update server is off-line updating virus data; it has been almost 48 hours since I began seeing the ERROR messages and I have not received any updates since then. How long should I wait? My current settings are: Virus Signatures 701407 Engine Version 7.14011

Does anyone want to take a crack at my question? How hard would it be for BD to have a setting in the update window which says "Update Server Off-line. Check back later" so users would not worry about their machines?

So what's the big problem about it? Just because, sometimes, the update server is off-line (maybe because it is getting updated) you start to hate the AV itself? The problem is that when I get this error message, I have no way of knowing whether something is screwing up on my computer (which happens every now and then) or…

Well, it's happened AGAIN! Update error: Could not conect to the update server. Now what's wrong?! Do you imagine that after all of the hassles I've had, I will renew my subscription to BD AV v10 when it expires?

Finally, all is well again. Updates have occurred and virus definitions are current. Thanks everyone!

Everything is just fine. I have the same number of Virus Signatures and Engine Version. You haven't probab. noticed the update procedure. BTW i've last updated today @ 10`a clock Actually, I pay very careful attention to the updates. My BD AV v10 last checked for updates automatically at 10:00 but got the same result as…

Niels, I guess I should have been clearer myself. What fixed the problem with my BitDefender updates was adding bdss.exe to the list of BD componants that COMODO Firewall Pro allows to access the internet. Somehow, even though BD Updates worked fine from January until early June, bdss.exe was missing from the list when I…

It worked!!! Thank you Niels!!! I hope you are getting paid to provide this help, because for the past two weeks BitDefender "support" has not had a clue how to help me. You asked good questions, gave me useful suggestions, and found the solution. The folks at BitDefender "support" hardly even answered my emails. I hope…

EDIT: I did not post the entries where nothing was entered. You have only to check the values of the entries that I posted. I'm not sure what this line above is referring to. I didn't see any blank entries posted by you. (???) As for the allowed programs on my COMODO Firewall Pro, I checked all of the ones you listed and…

I've checked Comodo firewall already (and just checked again) to verify that all BitDefender componants are allowed to access to the internet. That's not the problem. I can find livesrv.exe in the folder you mentioned, but I don't know how to make the change you suggest.

Did you install any other security programs when the problem occurred? Which firewall are you using? Because when I read your first post you have the version without firewall. I have been using COMODO Firewall Pro for several months now, but the problem with BitDefender updates didn't begin until earlier this month. COMODO…

Did you also check your hosts files? For instructions look at my previous post. Hi Niels, Yes, I checked the hosts files -- nothing there about BitDefender. It's now been almost two weeks since I've been unable to do automatic updates and the "support" people have not sent me any support. Almost a week ago, I sent the…

Since January, I've been using BitDefender's paid v10 anti-virus software and was happy until my automatic updates stopped working almost two weeks ago. I've contacted support over ten times since then and tried the few things they suggested -- all to no avail. They have been almost useless and now they do not even respond…

First, thank you for your replies, Niels and Chris. Despite my complaints, I did perform the manual update, but not exactly as Niels had said ;-) That brought my virus definitions up to date. Just now, I took the suggestion from Chris and entered upgrade.bitdefender.com into my browser address bar and got the Forbidden…

In the meantime you can download the updates manually: http://www.bitdefender.com/site/view/Deskt...ts-Updates.html Here you find the instructions how to install the manual updates: http://www.bitdefender.com/KB92-en--Manual...-daily.zip.html You're kidding, right? How many "normal" people would feel comfortable doing the…