laurelf

I was trying to upgrade to the 2011 version of BD when all of the trouble started. I couldn't install the 2011 version without uninstalling the 2010 one. This is the wrong place to ask for "other" recommendations. You never said why you wanted to uninstall BD in the first place and I never asked. But, if a Microsoft…

I finally was able to uninstall it by doing what you suggested and choosing last know configuration and then restarting it. Thanks for all you help. I am definitely NOT going to install Bitdefender again. Do you have any suggestions for the best antivirus software? Laurel quote name='Laurel Foster' date='Dec 19 2010, 12:46…

I will try the startup repair and let you know if it works. Thanks. Your problem may be deeper in the Windows 7 OS rather than just with BD. I would recommend the Windows 7 Startup Repair as explained in this Microsoft article. On a few occasions, one as recently as last week, I used the BD Uninstall Tool to temporarily…

Yes, I have tried the uninstall while in safe mode. Yes, it does just hang in a loop and keeps going back to the screen where you can choose the modes to boot up in. The only way I can boot it up is in safe mode--it won't work in any other boot method. No the desktop won't display. Thanks so much for your help. L Yes, I…

[it's 64-bit and yes, I have tried the uninstall tool. No I don't have CCleaner on my pc quote name=nikki605' date='Dec 18 2010, 07:26 PM' post='101008] Is your Win7 OS 32-bit or 64-bit? Have you tried running the BD uninstall tool while booted in safe mode? By chance, do you have CCLeaner installed on the PC? Regards,

Yes, I have done that. I also tried the Perfect Uninstaller program. Whenever, i restart after uninstalling it, my computer won't boot up. You didn't specifically say, so I'll ask if you downloaded and ran the BD uninstall tool? Download from here: http://www.bitdefender.com/uninstall Regards,