letzretire

Hello Letzretire, Please open BitDefender in Expert Mode, click on the Update module, hit the Update now button and take a screen-shot of the update window. After that, upload it on:http://www.sendspace.com/ then post here the download link . Thank you. ------------- Hi Alex There were two download links, so I included…

Hi I have managed to uninstall and re-install BD now and everything seems to be working fine Thanks for all your help Bill:)

Hi I uninstalled BD ..but when I try to re-install it I am getting an error message saying; "The feature you are trying to access is ona Network that is unavailable" It's looking for am installation folder with this file in it 'bdav.msi' This is the file I am trying to instal; bitdefender_antivirus_2009_32b.exe It is NOT…

Hi, Thanks for the quick response I don't seem to be able to get the log you ask for. When I open BD I click on Anti-Virus. I then see 3 Buttons in the LH Column under "Quick Tasks" ...one of them is "scan" This has a drop Down Box and there is is; "My Documents Scan" and "Deep System Scan" When I right Click In Deep Scan…

[Ticket ID:200906301009461] Hi I sent you the vsserv log you asked for on Aug 7th but haven't heard back from you so I am assuming you never received the email I have attached the file to this post Thanks Bill:) /applications/core/interface/file/attachment.php?id=5368" data-fileid="5368" rel="">vsserv.log

/applications/core/interface/file/attachment.php?id=5362" data-fileid="5362" rel="">Bill_bdagent.logRe: [Ticket ID:200906301009461] Hi Not sure if you received my last email to you with the bdagent.log ? I sent it on July 31st Just in case I have attached it to thios posting Thanks Bill:)

Re: [Ticket ID:200906301009461] Hi Your support asked me to do some more tests and I sent the results on Jul 23rd, but I have not heard back from you? Just in case you didn't get them, I have put them online so you can download them. http://www.billvannot.com/BitDefender/BitDefender.zip Thanks Bill:)

Hi Your support did get back to me and asked me to compile a new report. Just in case they didn't get it ( like last time) I have posted it online so they can download it from their: http://www.BillVannot.com/SIW_20090715_055612_PC1.zip Could you please pass this on in relation to: Ticket ID:200906301009461 Thanks Bill:)

Hi Don't know why you haven't received the files, I sent them TWO times on July 4th & 7th What I have done is added all the files you requested to a zip file, so maybe it would be best if you downloaded the file from here: http://www.BillVannot.com/BitDefender/BitDefender.zip This is the Ticket 3 that was in the top of the…

Hi Sorry for the delay in replying, I have been waiting for an 'email' from support. They sent me an email on July 4th saying; "We will try to reproduce the situation in our lab and we'll get back to you with a possible solution" With them saying that I assumed they had received the following files that I have now sent…

Hi Thanks for the response. I did some reports/files the other day and I received an email from support today, saying they are going to try and reproduce the situation in their lab and get back to me. If the software is conflicting with another program on my PC, why didn't it do it with the 2008 version. I was using that…