loki_racer

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loki_racer
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  • I'm the IT person for a small business. We have dozens of computer that require antivirus. In 2012, I switched from a competitor to Bitdefender. A few months later, all the computer received popups telling the user that they should pay for the service (if I remember correctly). I got absolutely no support or response from…
  • So you want me to just send the nukes rather than encouraging somebody to use an official support channel rather than the forums? Okay, I'll see what I can do. ;-) It just confusing as to why people think that they'll get better support in a forum than just picking up the phone or using the normal support channels. Out…
  • Well something is definitely amiss because I have 2013 sphere edition on quite a few things without the issue you describe. So again, have you contacted support to resolve the issue? It sounds like you haven't and I realize it may be a bit of a maze to get them but I've had great support via phone and via online chat. I…
  • So, here's the $64 question then, did you open a ticket with support and are you running a trial version of the product? It is not a trial version. Has about 330 days left on the license. As I mentioned before, I posted on the forums for a couple reasons. One, because it helps potential customers see how Bitdefender…
  • Well that's a bit of a stretch isn't it? Do you know how many support people they have? Look I realize that there seems to be some frustration with this issue, and I'll tell you something, I'm not seeing this *problem* of popups. There may be something else installed on your systems that could be causing it. I have 7…
  • By the way, do the popups start showing themselves before or after the 30-day money back guarantee expiration? Directly after by my count.
  • Why Don't You Do Live Chat? you will get your answer quickly Because I'm not the only one effected by this. Bitdefender can help out numerous people by replying here instead. Also, by asking in the forums, and not in chat, potential customers can see how Bitdefender responds to our complaints that they install popups on…
  • Bitdefender, can we get a response to this issue? I have paid for 18 licenses and am in the process of installing them on the computers in an office I manage IT for. I have less than zero interest in getting calls from the office employees asking why I "installed popups" on their computers. Do I need to get a refund for…
  • I'm on my fourth call. After 10 minutes in que I am picked up and put back on hold again.
  • This issue is FAR from fixed. Just ran a manual update and it was not fixed. I am a web developer and live and die by Firefox. I am 2 days from my renewal date with bitdefender and I will NOT be renewing because of this. I have called tech support twice and waited 20 minutes each time before I was "hung up" on by the hold…
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