lyle@continentaltax.com

I'm the original author of this thread and left here frustrated months ago. I'm interested in knowing if the issues I brought up earlier have been resolved? Can anyone give me an idea of the status/ effectiveness of their products now?

Brad, I congratulate you. You've been successful in getting the attention of these guys even on the post I started. Yes Danial mentioned I may have to wait until a fix arrives. In the email he sent me on October 10th he said that there was a workaround for the issue and if I'd like to set up a time to work through this he…

Thanks Gary. I'm patient when I know to be. If he wasn't going to be around for a week, he should have stated that on Friday night (30th) when he asked me to set up a time for a remote session. Especially when he explained in the forum on that same date that the reason for the last delay in getting back to me before this…

As an update, we are now in the sixth day since I was contacted to set up a remote session. Still no response from Bitdefender.

This is almost becoming comical. I get contacted by Bitdefender support by email that I received Friday at 4:39 PM MST or 10:39 PM GMT. Their email asked for a date and time for us to have a call Monday to Friday between 9:00 and 18:00 GMT. The email address they provided was their general support email address, not…

DanyDan, have you given up on the issue? From your last message you were looking forward to my answer. I got back to you saying that the build was proper but still the same issue. Is that the only possible fix? If it is, it didn't work.

DanyDan or anyone else, is there anything else you need from me to help assess the issue? I hate to try to go through the Bitdefender Customer care at BitDefender Customer Care <support@bitdefender.com>, the last time I used them on a separate issue it took 2 weeks for a reply. Maybe the delays we see here are a sign of…

I've had to uninstall Bitdefender IS to ensure I could work over the past few days. I was hoping that with the time that has past that the issue may have been fixed. So today I decided to reinstall IS to see if it affected my computer and within a couple hours all applications that I run move at a snails pace. Is there a…

DanyDan, a week ago you were looking forward to my reply. Is there anything you can help with or is this just a problem that we can't get rid of? I really do look forward to your reply. Thanks

Thanks Sean, but that's what started the whole issue here. 2011 was slowing me down so I went to 2012. What version should I go to?

Rebooting worked for a period of time. However, my computer recently got really slow again, so I uninstalled Bitdefender IS, again. As soon as I did that and prior to closing any other applications or rebooting to complete the unstalling of the software, the speed of my computer noticeably improved. Is there a solution…

Just hours after updating as instructed, computer is slowing again. I'm going to reboot and see if that improves performance.

Yes, I run the English version. I did the update and the version and build you mentioned loaded up. I'll let it run for a while and see what happens. Last time it took a little over 24 hours for my computer to get too slow to do work. I'll keep you posted on the speed.

It's been a little over a day and since re-installing Bitdefender IS 2012, my computer finally got too slow to get any work done, so I had to uninstall it again. Speed is up and running once again. Hopefully someone can recommend how to make this work without having to remove the antivirus software.. Have a good weekend.

I just re-installed IS 2012 for you. I'll see how the speed goes today with it. The build that loaded up is Bitdefender Internet Security 2012 - Build: 15.0.27.325 The bdtl.dll file version is 15.0.27.318 I run on Windows 7. Is there anything else you need?

I just did a internet speed check and compared it to the speed I had prior to 2012 being installed and the upload and download both almost doubled. Upload speed from 0.41 Mbps to 0.80 Mbps and download speed from 1.41 Mbps to 2.68 Mbps.

Last night I "upgraded" from Bitdefender IS 2011 to 2012 because my computer slowed down as the day went on, and after reading the message boards I saw that vsserv.exe may be causing the problem with 2011. Rebooting when the computer slowed down, seemed to work but I wanted a better solution. I uninstalled all Microsoft…

Last night I "upgraded" from Bitdefender IS 2011 to 2012 because my computer slowed down as the day went on, and after reading the message boards I saw that vsserv.exe may be causing the problem with 2011. Rebooting when the computer slowed down, seemed to work but I wanted a better solution. I uninstalled all Microsoft…