martin12 ✭

G'day, I did eventually follow Gjoksi's very helpful advice, and I remember contacting the Customer Care Team, whereupon the issue/problem was resolved. I meant to come back here and say that, but it got away from me…. For the record, I am happy to say that my dealings with Bitdefender have never been anything less than…

Thanks very much for the detailed info. It looks like I'll have to defer using it as when I was in my MS account to get the bitlocker key I took the opportunity of updating to my new email address, which I was told would take a month to effect. Then when I eventually found how to get the Bitlocker key it wouldn't let me…