morganmc

Hi, Thanks for the reply. Please reinstall Bitdefender Total Security 2015 using the latest installation kit available: http://www.bitdefender.com/support/upgradi...ws-10-1460.html After that, try to open your filevault. Adrian. That looks to have done the trick - thank you very much!

Hi Morgan, Thanks for your reply. I need some aditional information: - Bitdefender version (right click on Bitdefender icon from system tray and click About) - Windows 10 version (OS Build; Ctrl+R, write winver and click OK) - Open a Command Prompt window (Ctrl+R, write cmd and click OK), type: sc query bdvedisk and tell…

Thanks for update, it was something that I had to clarify. The testing team is constantly trying to reproduce the issue but no luck yet (32/64 vault transporting, move vaults from other installation, update versions). I will ask tomorrow the QA guys on how do they think is better to handle this (if they are still having…

Thank you for the update, I will push this info to the testing team as well. In the meantime - I know how it sounds, but I have to rule this out: any chance to type incorrectly the password, forgot it, use another password for it, or things like these? (It is the most common mistake, after all - happens also to me all the…

Hi Cristian, Thanks for the quick reply. Just to clarify - I'm actually still running Bitdefender 2015, not 2016, although the OS has been upgraded, and the licence key has changed (the initial key was for 1 year - the subsequent key (i.e. the one currently activated in the product) is a 2 year subscription for Bitdefender…