moridae

Hi there! We have created a ticket Id for your request, your ticket number is:200903131007151. It appears that, due to an error, your cancellation was not processed. We will also contact our online vendor in order to clarify the situation and refund the renewal order. Have a nice day! Many thanks for your help.

I've had the same problem. Despite filling out the form to cancel the subscription I've been billed for another year. It appears that digital river are not responding to any requests and only generate automated e-mails based on the categories you select in the request. The Visa dispute process seems to be the only route…