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  • Hello, I am running Big Sur 11.6. I'm now experiencing the scan getting stuck (I run a quick scan). Once it gets stuck, if I cancel the scan and rerun the quick scan, it runs through smoothly to the end. This happens when I haven't run a scan in a while (say, a few days), or if I reboot the machine and then try to run the…
  • The files it gets stuck on are typically .doc or .docx files. Upon Re-scans, it doesn't necessarily get stuck on the same file, but it does seem to get stuck on another MS Word file. This 'getting stuck on Word files' did not occur ever before this.
  • Same problem here. Scanning gets stuck on a random file (and not necessarily the same file each time) when I scan. I have rebooted the Mac and tried. It just gets stuck on another random file. macOS Catalina 10.15.5 Date: 06/06/2020
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