Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

olivier.delrieu@pgxis.com

Comments

  • Here is another minidump. 041313_13759_01.dmp.txt /applications/core/interface/file/attachment.php?id=11535" data-fileid="11535" rel="">041313_13759_01.dmp.txt
  • Hi Georgia, Here is the download link : http://www.sendspace.com/file/kfs2ai The minidump is already attached : 041213_17846_01.dmp.txt on 'Posted Apr 12 2013, 05:07 PM' Let me know if you need anything else. Tx
  • update : these new BSOD occur also when BD's firewall is set to 'off'
  • My RAM is fine. It passed memtest86. I'm wondering what in the minidump made you think of such a hardware problem? Also, these BSOD are occurring since I moved from AVG (freeware) to BD (paid version). I had no BSOD before installing BD. Last week BSODs might have been related to an interaction between BD and a VPN client…
  • Dear All, I would like to re-open this thread : http://forum.bitdefender.com/index.php?showtopic=43976 I've just had another BSOD related to vsserv.exe Please see below and attached minidump. This time the crash occured with no running VPN client. Thanks Olivier. A problem has been detected and Windows has been shut down…
  • Hi Georgia, You may close this thread and mark it solved. Your (quite cryptic) workaround works fine. Many thanks, Olivier.
  • Hi Georgia, Many thanks for your quick reply. I've got already the latest version of TheGreenBow : 5.51.002 I've changed the settings as you suggested. No BSOD for now. Please allow for a couple of days before closing this thread, just to be sure this is stable. I'll post back and let you know. Cheers, Olivier.
  • Just a couple of things I'd like to add: - When I disable BitDefender's firewall I have no BSOD. This confirms that bdfwfpf.sys is faulty. - This bug might be related to an interaction between bdfwfpf.sys and a VPN client : TheGreenBow . I have specific parameters for this connection (BitDefender's 'manage adapters') :…
  • I've used Driver Verifier to obtain more information. It seems bdfwfpf.sys is the culprit. BSOD below and VERIFIER_ENABLED minidump attached. Is this a known bug? Is there a fix (even beta) somewhere? If not, I'll have to uninstall BitDefender (unfortunately). Thanks. A problem has been detected and Windows has been shut…
Default Avatar