pearlbasin4444

Please send me the procedure also. Dan

Hello, Please save THIS tool on your computer. Unpack it then run the bdo.bat file. Restart the computer and let me know if the issue still persist. Regards, I am sorry. I cannot trust anything that is not from Bit Defender directly.

Hello, Please provide me with a screenshot of the error you receive along with the BitDefender product and version and the Operating System you are currently using. Looking forward to your answer! Regards, Hi, thanks for the reply. See attached. My OS is Vista Ultimate Service Pack 2.

Cris, I assume that uninstalling effectively returns the key to Bit Defender. If so, then I assume you must be conected to the internet to successfully do this. dan

Never mind, found the solution. In Outlook 2007, go to Help Menu, select "Diabled Items...", find the BD add-in, select it, then click "Enable". Close and then restart Oulook and the BD Anti-Spam toolbar should appear. (This time, no problem.) Dan

Alex, Unchecking the AntiVirus "Scan Incoming Email" did NOT change anything—still receive duplicate email. However, disabling AntiSpam did fix the problem. Please advise next step. FYI, SupportTool is a waste of time. It has hung up on my three times, all at the 40% completion of progress bar. I checked performance…

Hello DPB, In order to further investigate this sittuation please follow the steps bellow : 1. Open BitDefender in Expert Mode; 2. Select the Antivirus module on the left and go to the "Shield" tab; 3. Click on the Custom Level button; 4. Uncheck "Scan Incoming e-mail" then click on Ok 5. Test to see if the same issue…