playtowin21

Hello again, I have tried looking on the forum for the same issue that I am having and have found it, but they talked about uninstalling and reinstalling. If I do not change anything I do not understand how that is going to fix anything and I do not want to do that to many times and I do not want to lose the possiblilty to…

Hi Pam, Please tell me what exactly happens if you follow the steps below: - open BitDefender Security Center by double clicking on the red BitDefender icon on your Desktop; - click on the Options button and switch it to Expert View; - go to the Update tab; - click on Update Now button and wait to see the message…

Ok, I uninstalled my 2009 Bit Defender and I get asked to accept the license. It loads for a bit and now I get the following message: The antivirus engines scan failed. Please reboot your PC and try again. If the problem persists please contact the Bit Defender Customer Care Department. What do I do now. Thanks, Pam Ok, I…

I think that it has Vista and it is 64 bit...I think. I do not know how to find all that information. It is a HP Pavilion laptop that we bought two years ago - it has 2009 Bit Defender on it that I had installed when we purchased the laptop. Why do I have to uninstall my current version of Bit Defender? The instructions…

It would help if you would provide the most basic information about your PC: -what operating system - WinXP, Vista, Win7? -what architecture - 32-bit or 64-bit? -what type & speed CPU (processor)? -how much RAM (memory)? -which BD product are you trying to uninstall & install - Antivirus, Internet Security, Total Security,…