rand99

Sorry, I didn't see your post. I would contact support then. Right click on bitdefenders icon by your clock, then select about. There is a toll free number you can call. That will get the ball rolling. God bless...... no, I dont have Nero.

If you are using NERO burn software, try uninstalling it then doing a scan.. If it works, then reinstall NERO WITHOUT the INcd feature. It worked for me... Hope this helps.... God bless... Hello! I bought Bitdefender yesterday and tried to do a scan on my computer by hitting the "scan now" button. Nothing happened, not…

Do you have NERO on your computer? If you do, then uninstall it and then reinstall it without the INCD function. Hello! I bought Bitdefender yesterday and tried to do a scan on my computer by hitting the "scan now" button. Nothing happened, not even an error message. I thought that BD needed a day to connect to the BD…

Hello! I bought Bitdefender yesterday and tried to do a scan on my computer by hitting the "scan now" button. Nothing happened, not even an error message. I thought that BD needed a day to connect to the BD server to perform a scan but even today it is doing the same thing. It says that 7 issues affect my computer but when…

removed nero and scan works good again strange thing is nero has always been on my computer and bitdefender was scanning fine last week i don't know what it is myself but i know it worked when i done it. you can reinstall nero, just leave out the inCD feature when you do..

thanks am having same issues as everyone else will try removing nero 7 turns out it's the inCD feature of nero that causes it.... hope this helps....

if you have nero 7 on there that might be your problem... turns out, that was what was causing mine to do the same thing..... Hi, I have BitDefender 2010 installed on windows vista x64. My antivirus won't work anymore. I can't scan, can't run any deep scans, or systems scans, or quick system scans. This is odd because the…

Ok, here's a new one for you. My Bitdefender says it can't update because game mode is on, huh?? This is new as well. I'm really getting annoyed with the whole thing, it's causing my computer to do some strange things like not shutting down or restarting!! I uninstall it, everything works fine. I re-install it and…

Well I'm glad it's not just me, I was wondering if it was something I did but I guess not....... Be glad to get it figured out....

ok, do i need to reply back to here, or the email? Hello rand99, We have created you a support ticket:200910161007374 and an email with the instructions that will help you run our diagnoses tools was sent to you. Please reply back with the files that we need. Thank you .

hmmm, i seem to be having the same problem, i've done everything that's in the topic above but the xml file, so here's the link for that. http://www.sendspace.com/file/gaw249. here is a picture as well. I'm working through bitdefender support and they don't seem to have an answer. so maybe??????????

i'm having a tough problem with this as well. bitdefender locks up and doesn't respond as well as will cause my system to stop responding. i can't even do a scan anymore, with 2010 and 2009. i done a scan with spybot s&d and came up with this.... Win32.Agent.tdd: [sBI $AC97CB48] Settings (Registry key, nothing done)…