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Good day. Tried downloading with mozilla firefox and got the same results. Support wanted me to send them some logs, which i did. I am waiting to hear back from them now. All the best, Reg Finally got it to download. Had to remove Rapport, and stop UAC. Thanks for all your help Christian. Regards, Reg

Hello Please try to download the installation kit using another browser like Mozilla Firefox or Google Chrome. Thank you. Good day. Tried downloading with mozilla firefox and got the same results. Support wanted me to send them some logs, which i did. I am waiting to hear back from them now. All the best, Reg

Hello Do you have a wireless connection or a router? Could you please plug the cable directly in the network card? Thank you. Hello Christian. I only have dial-up, so its a phone cord that runs from a phone jack to the computer. I also have tech support working on this also: ticket ID 201203021024672. Here is a couple of…

Well, that didnt work. I used the removal tool and rebooted the computer and tried downloading it with the link provided and i got the same message as the first post: "some installation files are corrupt. Please download a fresh copy and retry installation". I have no other anti-virus programs installed, windows defender…

Hello Welcome to the forums. First off all, please uninstall any other security solutions and disable the ones included in Windows(Windows Defender and Windows Firewall). In the current case, please download the offline installation kit from here: http://forum.bitdefender.com/index.php?showtopic=27870 Have you used the…