rick24

Hello rick24, I don't yet have an answer for you about the above issue. But I wanted to say sorry for the big delay. I was gone for a few days, but I didn't forget about this topic. I'll try, in the next days, to find a solution. If you fixed it, please let me know (and also, please post the solution ). Cris. Thanks for…

Thanks for explaining to me about the update Bitdefender has planned. I feel that will benefit the average user such as myself. I kinda go into a little panic when something shows up. I don't want to see anything there. That is a great plan for a update to what is already a good product. I am not sure what would happen if…

About the reported files: I talked to TechSupport today. They said that these reports should have been removed after the yesterday's Product Update. However, they weren't removed, so they will have to double-check it. You cannot do anything to remove those files, because it is the way SUPERAntiSpyware keeps it's…

Cris, I have removed the 5 items using Hijackthis. I also read the thread with the question about why all thses files still show up in our Bitdefender log. That feature concerns me as well. For me anything I see in my log, I feel it needs to be removed. I understand that we are not supposed to worry about them. Now for a…

Hello rick24, In HijackThis!, fix the following lines: F3 - REG:win.ini: load= F3 - REG:win.ini: run= O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present O13 - Gopher Prefix: However, these are only leftovers, probably…

Hello rick24, Please post a BitDefender scan log. Also, there are some things in the HijackThis! which require fixing, but I don't quite have time right now to carefully look over it. I'll post tomorrow what you need to fix. Cris. Here is the log you requested. I look forward to your reply tomorrow. BitDefender Log File…

Dear rick24 BitDefender doesn't mark it as a virus but a risk tool. Which means that it can be missused. But it's a legit application. BitDefender will only inform you about it. If you use BitDefender onto your computer you can exclude superfast that isn't possible with the online scanner that only will report it but will…

Hello rick24 You can use this modified hosts file so you can't visit bad websites. That file blocks automatically bad ip ranges of websites.Here some information about it. Scroll down for the download link. Spywareblaster does the same thing. You can find it here . The BitDefender realtime protection will also…

I'm also having problems getting a response from them regarding my antivirus. The thing is I bought the small business package and for the past few months it refuses to update itself. So I have a non functioning antivirus on my office laptop that i bought for USD 113.85. I sent them several emails telling them my problems…

Hi rick24, You have to understand: all Moderators on this forum (except the SuperModerators) DO NOT WORK FOR BITDEFENDER! We can help you when you have problems about the software, but about license and registration we have no way of helping you. We do not have the necessary documentation and we are not entitled to give…

Richard, this is exactly the problem I've had. They ought to say they don't offer support, because what they call support is a joke. Fortunately, I have had very good results posting my problems to this forum and getting helpful responses. Good luck. I have tried both options. I have left a message on their phone system to…

I installed the trial version right from www.bitdefender.com. I am trying to purchase it online from the same site. I ordered it and choose the bank to bank transfer. I recieved a email with the information needed to complete the transaction. However when I go to my bank they tell me I need the address of Global Collect. I…

So let me get this straight: your bank asks you for BitDefender's Street address City State Zip Code?? If that is so I must ask someone about this because maybe you should provide different information depending on the country you reside. What is your country and where did you try to bought the product (url address) and…

Thanks Cris, hopefully I can get this information so I can send in my payment of this awesome product. Does anyone has this information?

Hi rick 24, I changed the topic title. About the address...I don't know it. One of the SuperModerators (who work for BitDefender) should know. Cris. Thanks Cris, hopefully I can get this information so I can send in my payment of this awesome product.

I am trying to complete my purchase of Bitdefender Total Protection 2008. I am trying to do a bank to bank transfer. I have received the email from Bitdefender with the information to complete the transactions. However when I go to my bank they request the following... Street address City State Zip Code Does anyone have…