roetenberger

10 days later, I'm still waiting for support.

Daniel, I'm not sure what happened, I did run the application as instructed. I have rerun and PMed you with the download link to the tar file as well as the link to this thread.

I have been patiently awaiting support. I realize I have asked during Christmas, but surely 7 days is more than enough time expect a response.

My mistake, please accept my apologies. Try to use another tool to generate the logs I need, as explained below: 1. Download this file: http://www.bitdefender.com/files/Knowledge...ile/sysdump.exe 2. Locate and open 'Sysdump.exe' 3. A command prompt window will appear on your screen. Please note that the information…

Hello, Please tell me how exactly have you upgraded from 2008 to the 2011 version ? Both of the versions installed were for 64-bits ? Follow the steps explained in THIS article then send me a PM with the generated log file along with a detailed description of the issue you encounter. Looking forward to your answer! Daniel,…

anybody?

Lionet, Yes, I did uninstall the previous bd on my comp. I have only 1 firewall, antivirus, antispyware. I appreciate your suggestions. Hi roetenberger. Did you deinstall the previous soft? On the french side, we have to download the BD uninstall soft, the latest version. 1) we deinstall the old soft though the operation…

i do not use a proxy or anonymizer soft. no other FW or AV on my laptop. I checked that problem first. BD2010 is an update, I've had it on my laptop since 2007. no windows FW activated. I have a dell inspiron laptop that uses xp. anyone? fyi, this thread appears to have the answer. i am finally able to update.

Do you use a proxy? an anonymizer soft to go to internet? When I forget to activate mine, I won't be able to update! I suppose you do not have another FW AV on your laptop? (sorry, but the first cause of trouble is on "brand" pc and brand computers usually have fw av pre installed) I suppose too you deactivate windows FW?…

Hi if you try to change the update location to http://upgrade1.bitdefender.com/ it may update. that link leads to this page: Forbidden You don't have permission to access / on this server. Apache Server at upgrade1.bitdefender.com Port 80 I sure would appreciate any suggestions.