sandcastle11

OK. Give DanyDan a couple days to see and investigate your log files. Regards, Thanks! Hope he can get it figured out.....

Temporarily turn off real-time protection to upload the file. DONE... Thanks

I am getting sooooo discouraged and just totally fed up with this..... 1. Download this file: http://www.bitdefender.com/files/Knowledge...ile/sysdump.exe DONE 2. Locate and open 'Sysdump.exe' DONE 3. A command prompt window will appear on your screen. Please note that the information gathering process can take several…

[ 1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded. DONE 2. Click on Start and then choose My Computer/Computer. DONE 3. Browse to: C:\Program Files\BitDefender\BitDefender 2011 -…

Thank you.... 32 bit

Windows Vista... I don't understand OS architecture, but I that I saw 64 something on the computer and tried to download that system and it said it wasn't the right one, so I "uninstalled" that one with the software sent to me by tech support and downloaded the 32 bit and it didn't complain :-) I use Windows Mail as my…