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Hi, I have the same problem. My BitDefender 2010 Firewall won't enable, no matter what. Could you also please send me the procedure? Also, I have seen that I can upgrade to BitDefender Internet Security 2011 for free. Will this solve the problem? If possible, I would like to avoid this, since I have a fairly old computer…

Hi Cris, thanks for your reply. I'll await the response you'll get from the analysis lab, though I'm pretty sure they're false positives.

Hi Cris, As promised, I'm giving you a report. Last followup before format: I booted my computer up again today and Hitman Pro ran at start-up. Suddenly it recognizes to threats that BitDefender didn't: nmsaccessu.exe (in the folder Burnaware, CD burning software) => Trojan motu113.exe (in the c:\windows folder) => High…

Ah, and by the way, maybe it's a good idea to block your credit card. I'm thinking that if it's an actual keylogger, they probably got hold of all necessary credit card information needed to do purchases. My bank doesn't notice any abuse though. Let's hope the virus just gathers FTP-passwords.

Thank you Chris, for your extensive reply. I will contact customer support about upgrading to an Internet Security package, since I only have the standard Windows XP firewall. I will do a simple format then, I see that a low level format is not necessary. I didn't know BIOS threats didn't exist anymore. Owkay, everywhere…

You're completely right, it would have been better if I could have sent you the infected file. I didn't scan on purpose, Hitman just found the threat (at startup) and immediately removed it. If you need any additional information, maybe in case of a future similar case, please let me know, I'd be happy to give it. If I see…

Hi Cris, Thanks for your response. Well, although Gmer found d3006573.sys to be a threat, it cannot locate the physical file. I've tried finding it using the built-in file explorer, even tried to filter on hidden instances, but it doesn't find the file anymore. I remember that Hitman Pro (cloud computing antimalware…

Hi Cris, Sorry for not being able to reply sooner. I was at work. I did a quick scan with Gmer as you said. When the scan finishes, it says: Gmer has found system modification which might have been caused by rootkit activity. In red, I see Service - System32\drivers\d3006573.sys (*** hidden ***) [sYSTEM d3006573] It asks…

Hi Cris, Thanks for your reply. I've searched for the file you said (rncsys32.exe) but I don't seem to find it anywhere. I think it might have been removed in all the scans. So I'm sorry, but I can't put it in the archive. Several deep scans later, I still get the same virus warnings. Every time I get the same message it…