tekguru ✭

A further log file has been sent to the email address which was recorded at a later 32% sticking point in the backup.

Guys as this was with reference to my ticket 2014062216200002 I've now sent a copy of the log to Bitdefender Support Center referencing this thread and the ticket.

Okay, I've re-enabled the firewall in Bitdefender Total Security 2015, disabled the Windows firewall, started the Server Essentials backup and have run the Support tool. During that process the backup has reached around 8% and then seems to stick and refuses to progress any further. The log produced is 4.91Mb in size,…

Well I've now upgraded to Bitdefender 2015 and alas the issue is still there

... any joy / thoughts guys or do I give up on your firewall completely?

I never got around to responding (my apologies), but even though the above was put in place the issue still remains. It did help in that the backup would complete but only after running for over 2 hours. If I turn the Bitdefender Firewall off and use the Windows Firewall then the backup completes in around 40 minutes.

Alas not, the backup still sticks at 1% with the Bitdefender firewall in place even with the exceptions set. The only way to allow the backup to run is to turn off the inbuilt firewall and turn on the Windows 8 firewall.

I may have fixed the issue by going into adaptor rule and adding an allow for the IP address of teh server. No ideas if this is correct though or whether it is a real fix - I guess I'll find out tomorrow.

If it helps at all: This looks to be the traffic involved that I need to allow.