Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

tonyevent

Comments

  • What Vlad meant is that the files are clean! They were just false positives (clean files wrongly marked as infected), and the detection should be removed in the next BD Definitions update (maybe it has already been removed). Cris. Thanks Cris! Understood. I sure wish that the Bit team would have known this a day and a half…
  • It's a false positive; the next update should fix it. It's a false positive; the next update should fix it. The next update of what? Next update of Bit or next update of AOL? I have fought this same trojan.generic.268582 for two days now and spent extensive time with Bitdefender Tech support as well as AOL support as this…
Default Avatar