Comments
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I have the same problem.
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17 hours ago, Roxana G said: Hi, The ticket arrived on a wrong queue. Let us know if you are available for a remote session and if you are, please write us at bitsy@bitdefender.com. Thanks. Thanks for the offer, this will no longer be necessary. As others are reporting, build 23.0.24.127 seems to have fixed the problem.
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I opened a ticket with technical support, which is now closed. Basically, the support guy just kept insisting that nothing was wrong. If it's not updating, it doesn't need to. Don't worry. They just refuse to admit that the problem exists. I have removed Bitdefender now, and installed a 30 day free trial of Kaspersky, in…
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Is there any news on this issue? Your tech support guy is trying to tell me nothing is wrong! Are you now only releasing updates every 48 hours, then? I have 1300 days left on my account, so I'm reluctant to uninstall Bitdefender and buy another security solution. How about a refund, if you're not going to fix it?
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Isn't it time this issue was taken a bit more seriously? An antivirus that doesn't update isn't a great deal of use.....
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/index.php?/profile/212173-roxana-g/&do=hovercard&referrer=https%253A%252F%252Fforum.bitdefender.com%252Findex.php%253F%252Ftopic%252F80969-threat-database-updates%252F" href="<___base_url___>/index.php?/profile/212173-roxana-g/" rel="" title="Go to Roxana G's profile">Roxana G - I've tried that, and it doesn't make any…
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I have the same problem. No automatic updates, and I'm unable to update manually. I have a support ticket open, waiting to hear back.
